Privacy Policy
Privacy Notice
WHAT A SHOES, safeguarding your privacy is of utmost importance to us. This statement outlines the personal information we gather, our intended usage of such data, and the measures we employ to ensure its security. Should you require further details regarding our cookie usage, kindly consult our Cookie Policy. For comprehensive information on our services, please refer to our Terms & Conditions.
In this Privacy Notice we will cover:
CLOSETQUALITY LDA, located at Porto, Portugal, are the data controllers for any personal information we hold about you.
We ensure that your data is securely held, provide accurate information on its usage, and respect your rights regarding your data. Our products are not specifically targeted at individuals under the age of 18, and we do not promote them to this demographic. Furthermore, we are unable to identify individuals of this age and under in our database. For more details, please refer to our Terms & Conditions and our Registration & Account Terms and Conditions, which apply when you register for an account on our website.
We gather data when you visit our website. This includes your name, email address, telephone number, shipping/billing address, day and month of birth and information on your browsing and shopping behavior. Data is collected when you place an order, contact our Customer Care team, register with us, opt in to our marketing communications, browse our site, and utilize other services offered by our site. We use this data to process your order, facilitate payment, deliver purchases, send marketing communications, provide registered users with access to services, personalize your site visit, and offer assistance through our Customer Care team.
We must have a valid reason for processing your personal data, and we may not collect, store, or use data about you that is incompatible with that reason. Our use of your personal data is justified by four valid reasons: Performance of a Contract, our Legitimate Interests as a business, Compliance with Legal Obligations, and Consent provided by you.
If you have consented to our use of your personal data, you have the right to withdraw this consent at any time.
Your personal information will be handled by internal staff at WHAT A SHOES who have undergone specific training and authorization for this purpose.
Additionally, your personal data will be shared with third-party entities that assist us in providing our services. These entities have undergone thorough evaluation regarding their management of personal data and are only permitted to utilize your data for the precise purposes outlined in the contract with us.
The third-party entities fall into the following categories:
- Companies such as payment service providers, aiding us in processing your orders.
- Delivery companies and couriers responsible for delivering your purchases, who act as Data Controllers during the delivery process.
- Professional service providers, including email delivery suppliers, IT software providers, marketing and research agencies, analytics companies, and website hosts, assisting in the operation of our business.
- Credit reference agencies, law enforcement agencies, and fraud prevention agencies to combat fraudulent activities.
- Government bodies and regulators to fulfill our legal obligations.
Aggregate data that does not identify individuals may be shared with internal teams, relevant service providers, and brand partners for business planning purposes.
Furthermore, if our assets are acquired by another organization, we may transfer your personal data to the buyer or potential buyer. The purchaser will be legally obligated to utilize your personal data only in accordance with the terms outlined in this Privacy Policy.
We maintain your personal data for a finite duration consistent with our data retention policy. The precise retention period depends on the purpose for processing your personal data. Following this timeframe, your data will be permanently deleted or irreversibly anonymized.
You are entitled to the following rights under data protection law:
The right to request a copy of the personal data we hold about you.
The right to request correction of any inaccuracies in your personal data.
The right to withdraw consent for marketing purposes.
The right to object to our processing of your personal data based on our legitimate interests.
The right to request deletion of your personal data under certain circumstances.
The right to data portability, allowing you to transfer your data to another entity.
The right regarding automated decision-making and profiling. We use profiling to tailor recommendations to your interests but do not employ automated decision-making processes that could harm you. If such processes were used, you would have the right to human intervention, express your views, receive an explanation, and challenge the decision.
To exercise any of these rights, you can access your account, contact our Customer Care team at info.whatashoes@gmail.com.
If you believe WHAT A SHOES is unlawfully processing your data, you have the right to file a complaint with the Supervisory Authority, which in Portugal is the CNPD: https://www.cnpd.pt/
We are dedicated to implementing suitable technical, physical, and organizational safeguards to safeguard personal information from unauthorized access, unlawful processing, accidental loss or damage, and unauthorized destruction.
Specifically, we employ security measures such as pseudonymization or encryption of your data to uphold the confidentiality, integrity, and availability of your data, as well as the resilience of the systems and services that handle them. We possess the capability to restore the availability and access to personal data following a physical or technical incident. Additionally, WHAT A SHOES commits to testing, verifying, and regularly assessing the effectiveness of technical and organizational measures to ensure continual enhancement in processing safety.
To ensure alignment with changes in our services and privacy regulations, we routinely review our Privacy Policy. The last update to this Privacy Policy was made on January 22, 2024. Should there be significant modifications to the Privacy Policy, we will notify you accordingly.