Exchanges and Returns

CONDITIONS

All products must be returned new and unused, in perfect condition, with all protective materials in place and brand tags attached (if applicable). This includes all packaging, accessories and authenticity cards/dust bags. We reserve the right not to accept any returns if the product shows signs of wear or has been used or altered in any way from its original condition.

The buyer will be responsible for transport costs (shipping and collection) whether for exchanges or returns.

After the deadline, if we do not receive the original items, the amount of the second shipment will be charged to the original payment method.

We are not responsible for items lost or delayed in transit from the customer to our warehouse.

Returned items, except defective items, will be reimbursed through a voucher of the same value as the returned item valid for one year after issuance.

We do not accept returns on sale or outlet items.

BAGS & ACCESSORIES

All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

SHOES

When trying on shoes, stand on a carpeted surface to protect the soles. Please return all items including the dust bag and shoebox. The shoebox forms part of the product and should remain intact by placing in outer packaging when sending back to us otherwise, it will not be accepted.

REFUNDS

Once your return has been received by our officee, it can take up to 7 working days to process. After your return has been accepted, your refund will be processed by bank transfer to the IBAN indicated by the customer, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider.

If you're eligible, we may be able to process your refund as GIFT VOUCHER if you prefer, to use the next time you shop with us.